Frequently Asked Questions
When will the next release be?
The next release will be our Easter Release on March 1st, 2021. Please join our newsletter and Facebook group for additional insider information.
Am I able to combine my orders?
Yes - we will automatically combine orders as long as the name of the person who ordered, the mailing address, and the email address match. If you have someone ordering for you, please send us an email so we know which orders to combine.
Do clothes come on the dolls? Are clothes available separately?
The picture you will see of each doll in the preview is what the doll will be wearing when you receive your order. Separate doll clothing will be available for purchase.
What are the general prices of the dolls?
There is a huge range for pricing! It starts at $25 CAD and goes up to $145 CAD. This all depends on the type and size of the doll, as well as the amount of complexity and materials included in the design. When the preview is live, you will be able to see the prices of all dolls (except the mystery listings).
When will sewing patterns be available?
Sewing patterns are currently available for purchase for our Snuggle Mama & Mini set and the Heirloom Dolls (17") Capsule Wardrobe One. More sewing patterns to come!
What are your shipping costs?
Shipping Options for Canada
- Letter Mail Shipping via Canada Post (Untracked & Uninsured)
- $5 CAD *doll clothing only*
- Parcel Shipping via Canada Post (Tracked & Insured)
- $14 CAD for orders up to $97 CAD
- $20 CAD for orders $98+ CAD
Shipping Options for the USA
- Small Packet USA Air via USPS (Untracked & Uninsured)
- $7 CAD *doll clothing only*
- $12 CAD for orders under $55
- Tracked Parcel USA Airmail via USPS (Tracked & Insured)
- $15 CAD for orders up to $97 CAD
- $20 CAD for orders $98+ CAD
Shipping Options for International
- International Air Shipping via Canada Post (Tracked & Insured)
- $40 CAD Flat Rate
***$5 CAD per order to combine orders***
Is local pick up available?
Local Pick Up will be available for you to select at check out. PLEASE ONLY SELECT THIS OPTION IF YOU ARE ABLE TO PICK UP IN VERNON, BC. If you select this option and are not able to pick up, you will be invoiced for the correct shipping amount and your order will not be sent out until it is paid in full.
Is it first come, first served? Can something be taken out of my cart?
Shopify does not place holds on carts, so yes things can be removed from your cart if someone else checks out first. We highly encourage you to set up Shop Pay and download the app to your phone. You can also create a FKH customer account by going to our homepage and looking for the little person icon where you save your shipping information.
Payment Methods Available:
- Shop Pay
- Apple Pay
- Google Pay
Typically, checking out with a credit card (or Shop Pay, if you have it set up), is the fastest way to secure you purchase. You will know your items are secured once you receive the email notification that your order has been completed.
For any further questions not answered above, please send us an email at firstname.lastname@example.org.