FAQ

Frequently Asked Questions

Can I see the dolls online before the release?

Yes! The dolls will be available for preview from Sunday November 15th at 2pm PST to Monday, November 16th at 2pm PST, with names, details, and pricing information. We also recommend joining the Fable Kids Handmade Community Facebook group for behind the scenes sneak peeks! Mystery listings will only be visible when the shop is opens on November 16th.

Am I able to combine my orders?

Yes! All orders have to manually combined which is a long process, but we are willing to offer this so you are just receiving one order. When you go through checkout out for any additional orders, please select the "Combine my order" option in Shipping. This is a $5 CAD fee as manually combining orders takes quite a bit of time. Every order you want combine will be a $5 CAD charge.

Do clothes come on the dolls? Are clothes available separately?

The picture you will see of each doll in the preview is what the doll will be wearing when you receive your order. Separate doll clothing will be available for purchase, as well as some of the collaboration pieces from Simply Merino and Eiffel & Eyre Knits.

Will any of the knits from Eiffel & Eyre restock if they sell out?

Paisley of Eiffel & Eyre Knits happily agreed to offer a pre-order for knit bobble jacket and bonnet sets that will be available on her Etsy shop on November 17th! She will have all the colours available to pre-order that are included in our collaboration, but also a few colours that are exclusive to Eiffel & Eyre! Production Time is 2-3 weeks. Be sure to give her a follow for more info!

What are the general prices of the dolls?

There is a huge range for pricing! It starts at $25 CAD and goes up to $145 CAD. This all depends on the type and size of the doll, as well as the amount of complexity and materials included in the design. When the preview is live, you will be able to see the prices of all dolls (except the mystery listings).

When will sewing patterns be available?

Your patience has been so appreciated as we put all of the pieces together for these sewing patterns. We know they have been promised for a while, but rest assured they will be worth the wait! We are hoping to have them available for purchase on release day, but are still firming up all the details. We will confirm before release day!

What are your shipping costs?

Shipping Options for Canada

  • Letter Mail Shipping via Canada Post (Untracked & Uninsured)
    • $5 CAD *doll clothing only*
  • Parcel Shipping via Canada Post (Tracked & Insured)
    • $14 CAD for orders up to $97 CAD
    • $20 CAD for orders $98+ CAD

Shipping Options for the USA

  • Small Packet USA Air via USPS (Untracked & Uninsured)
    • $7 CAD *doll clothing only*
    • $12 CAD for orders under $55
  • Tracked Parcel USA Airmail via USPS (Tracked & Insured)
    • $15 CAD for orders up to $97 CAD
    • $20 CAD for orders $98+ CAD

Shipping Options for International

  • International Air Shipping via Canada Post (Tracked & Insured)
    • $40 CAD Flat Rate

***$5 CAD per order to combine orders***

Is local pick up available?

Local Pick Up will be available for you to select at check out. PLEASE ONLY SELECT THIS OPTION IF YOU ARE ABLE TO PICK UP IN VERNON, BC. If you select this option and are not able to pick up, you will be invoiced for the correct shipping amount and your order will not be sent out until it is paid in full.

Are orders guaranteed to arrive for Christmas time?

We are unable to completely guarantee any holiday shipping due to COVID-19 and its effect on mail services world wide, but we will do our best to get it shipped as soon as we can once it is fulfilled. Our order fulfillment time is 7-10 business days. This does not include shipping time. If we are manually combining your orders, we need the full amount of time to ensure we are correctly combining and packaging your orders. Your patience is appreciated!

Is it first come, first served? Can something be taken out of my cart?

Shopify does not place holds on carts, so yes things can be removed from your cart if someone else checks out first. We highly encourage you to set up Shop Pay and download the app to your phone. You can also create a FKH customer account by going to our homepage and looking for the little person icon where you save your shipping information.

Payment Methods Available:

  • VISA
  • MasterCard
  • AMEX
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

Typically, checking out with a credit card (or Shop Pay, if you have it set up), is the fastest way to secure you purchase. You will know your items are secured once you receive the email notification that your order has been completed.

 

For any further questions not answered above, please send us an email at: fablekidshandmade@gmail.com